1. Who are you?
We are an independent website dedicated to promoting and selling authentic Miao silver jewelry and batik crafts. We work directly with Miao craftsmen to ensure the authenticity and high quality of our products.
2. Where do your products come from?
All our products come from Guizhou and are handmade by local intangible cultural heritage craftsmen and designers.
3. Is your silver jewelry pure silver?
We offer a variety of silver jewelry, including pure silver and Miao silver. Pure silver jewelry will clearly indicate the silver content (such as 925 silver), while Miao silver is a traditional alloy of the Miao ethnic group with a unique color and texture.
4. Will batik fabrics fade?
The batik techniques we use are all traditional handmade, using natural dyes. It is normal that there may be slight color floating during the first wash. It is recommended to hand wash in cold water and avoid prolonged exposure to the sun.
- How to choose the silver jewelry/batik product that suits you?
Our website provides detailed product descriptions and size information, you can also get professional advice from our customer service through Instagram / Facebook / Whatsapp / Twitter / Youtube.
6. How long does it take for my order to be delivered to me?
For your order, we generally ship within 48 hours, depending on the delivery method you choose. For international addresses, it takes up to 14 working days.
7. Can I exchange or return defective merchandise?
Yes, you can do so. Please take a clear snapshot of the item and email Mj1886687@gmail.com/miajie1886687@gmail.com within 24 hours of receiving the package. Please note that exchanges or returns are subject to stock availability. For the avoidance of doubt, we will not exchange any earrings that have been used or worn for hygiene reasons.
8. I entered the wrong mailing address, what should I do?
If any mailing address details provided are incorrect, please email Mj1886687@gmail.com /miajie1886687@gmail.com immediately so that we can correct it. If the package has been dispatched, we regret to inform you that we are unable to make any amendments. If the package is returned to us, we can assist in arranging to send the item back. The additional postage is at your expense. We will not be held responsible for any packages with incomplete or inaccurate addresses or lost in transit due to this reason.
9. What payment methods can I choose?
You can check our homepage for details. All the payment methods are available for you to choose. Of course, we will gradually support more payment methods in the future to facilitate your choice.
10. How can I learn more about the culture of Miao silver jewelry and batik?
Our website has a “Cultural Column” to regularly update cultural knowledge, historical stories and other content about Miao silver jewelry and batik. And you can follow our social media accounts and blogs, where we will update our content.
11. Can I visit your studio?
We welcome friends who are interested in Guizhou’s intangible cultural heritage to visit us. Please contact customer service in advance to make an appointment so that we can provide you with the most appropriate reception.
12. We hope this FAQ can answer your questions. If you have other questions, please contact our customer service in time or send the relevant questions to our email address Mj1886687@gmail.com/miajie1886687@gmail.com so that we can answer you in time.